Your privacy matters to metoto. This Privacy Policy explains how we collect, use, protect, and manage your personal information in accordance with international data protection standards.
All personal and financial data is protected with 256-bit SSL encryption, the same security standard used by major banks worldwide.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours alone.
Your personal data is accessible only to authorized metoto staff who require it to provide services, and only on a need-to-know basis.
We follow international data protection principles including GDPR standards, ensuring your rights to access, correct, and delete your data.
All data is stored on secure servers with regular backups, redundancy systems, and protection against unauthorized access and breaches.
You have the right to access, correct, export, or delete your personal information at any time by contacting our support team.
metoto ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our online gaming platform at metoto.cam, including our website, mobile applications, and all associated services (collectively, the "Services").
By creating an account with metoto, accessing our platform, or using our Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our Services and contact us to close your account.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which govern your use of metoto's Services. We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective immediately upon posting. Your continued use of our Services after such changes constitutes acceptance of the revised Privacy Policy.
metoto acts as the data controller for all personal information collected through our platform. We are responsible for determining how your personal data is processed and ensuring compliance with applicable data protection laws and regulations. For any privacy-related inquiries, requests, or concerns, you may contact our Data Protection Officer at [email protected].
metoto collects several categories of personal information to provide, maintain, and improve our Services, ensure security and compliance, and deliver a personalized gaming experience. The types of information we collect include:
When you create an account with metoto, we collect the following mandatory information:
To comply with international anti-money laundering (AML) regulations and responsible gaming requirements, we collect identity verification documents including:
All KYC documents are encrypted during transmission and storage, and are retained only as long as legally required for compliance purposes.
We collect and process financial information necessary to facilitate deposits, withdrawals, and gaming transactions, including:
We do not store complete credit card numbers or CVV codes. Payment processing is handled by licensed third-party payment processors who maintain PCI DSS compliance.
To provide personalized recommendations and improve our Services, we collect information about your gaming activity:
We automatically collect technical information when you access metoto's platform:
We retain records of your communications with metoto, including:
metoto processes your personal information for the following legitimate purposes:
Under international data protection laws, metoto processes your personal information based on the following legal grounds:
metoto does not sell or rent your personal information to third parties. However, we may share your data with the following categories of recipients:
We share necessary financial information with licensed payment service providers to process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). These processors are bound by strict confidentiality and security obligations.
Limited data is shared with game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) to deliver casino games, live dealer services, and sports betting products. This typically includes only your username, gaming activity, and bet history—never your financial or identity documents.
We may disclose personal information to regulatory bodies, law enforcement agencies, or courts when required by law, legal process, or to protect our rights and prevent illegal activity.
We engage trusted third-party service providers for customer support platforms, data hosting, cybersecurity monitoring, and technical infrastructure. All such providers are contractually obligated to maintain confidentiality and use your data only for authorized purposes.
In the event of a merger, acquisition, or sale of metoto's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
metoto employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
Despite these measures, no internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
metoto retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
After retention periods expire, personal data is securely deleted or anonymized. You may request earlier deletion subject to our legal obligations.
Under international data protection principles, you have the following rights regarding your personal information:
You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting support.
You may request deletion of your personal data, subject to legal retention requirements. Some data must be retained for compliance purposes even after account closure.
You can object to processing of your data for marketing purposes at any time by opting out of promotional communications. You may also object to certain automated decision-making processes.
You have the right to receive your personal data in a portable format and transmit it to another service provider.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days and verify your identity before processing requests.
metoto uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device. We use:
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Our platform may contain links to third-party websites or services (game providers, payment processors). metoto is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
metoto's Services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that a minor has provided personal information, we will immediately delete such data and permanently close the account.
Your personal data may be transferred to and processed in countries outside Indonesia, including jurisdictions where metoto's servers, payment processors, or service providers are located. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.
metoto reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on our platform. Your continued use of our Services after such changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
Our Indonesian-speaking support team is available around the clock to address your privacy inquiries. We aim to respond to all requests within 2-6 hours via email and under 5 minutes via live chat during peak hours.
metoto is committed to transparency, security, and respect for your privacy. We treat your personal information with the same care and confidentiality we would expect for our own data. Every team member undergoes privacy training, and we maintain strict internal policies governing data access and handling.
If you ever feel your privacy has been compromised or have concerns about how your data is being used, please contact us immediately. We take every privacy concern seriously and will investigate and respond promptly.
Remember: You are always in control of your personal information. You can access, correct, export, or delete your data at any time, subject only to legal retention requirements that protect both you and metoto.
Our support team is here to help you understand how we protect your data and exercise your privacy rights
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